At Maison Mihara, we want every customer to have a smooth and satisfying shopping experience. If you experience an issue with your order or need assistance with a return or refund, our customer support team is available to help. This policy explains the general process for requesting a return or refund.

Return Eligibility

Customers who need to return an item should contact Maison Mihara customer support before sending the product back. The item should generally be unused, unworn, and kept in its original condition and packaging where applicable.
To help us review your request, please provide your order number, proof of purchase, and a clear explanation of the reason for your return.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect Maison Mihara product, please contact us as soon as possible after delivery. Include photographs of the product and packaging along with your order details so our team can review the issue and provide appropriate instructions.

How to Request a Return

To request a return, please follow these steps:

  1. Contact us at info@maisonmihara.nl.

  2. Include your order number and the email address used when placing the order.

  3. Explain the reason for your return request.

  4. Provide photographs if the item is damaged, defective, or incorrect.

  5. Wait for our return instructions before shipping the product.
    Please do not send products to an address without receiving confirmation and instructions from our support team.

Refunds

Once a return has been received and reviewed, Maison Mihara will inform you about the outcome of your request. If your refund is approved, the applicable amount will be processed using the original payment method whenever possible.
The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

If you receive an incorrect or defective item, please contact Maison Mihara to discuss the available options. Exchanges may depend on product availability and the specific circumstances of your request.

Order Cancellations

If you need to cancel or modify an order, contact us as quickly as possible after placing it. We cannot guarantee that a cancellation will be possible once an order has entered processing or has already been shipped.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and the applicable return conditions. Please contact our team before returning any item so you can receive the correct instructions.

Items That May Not Qualify for Return

Products that have been worn, used, damaged after delivery, altered, or returned without their required packaging may not qualify for a return, except where applicable consumer protection laws provide otherwise.

Contact Maison Mihara

If you have any questions about this Refund and Returns Policy or need assistance with a return or refund, please contact our customer support team.
Email: info@maisonmihara.nl
When contacting us, please include your order number and a clear description of your concern so we can assist you efficiently.

Policy Updates

Maison Mihara may update this Refund and Returns Policy when necessary. Any changes will be published on this page. Customers are encouraged to review the policy periodically for the latest information.
Thank you for choosing Maison Mihara. We appreciate your trust and look forward to providing you with a convenient shopping experience.